Our Terms and Conditions

 

In using this website you are deemed to have read and agreed to the following terms and conditions:

 

1. Introduction

These terms and conditions apply to the use of the website, folderco.com (the “Website”) or orders which may be placed by other methods. You confirm that you have read these terms and conditions and agree to adhere to them in their entirety when visiting our website at folderco.com or by placing an order at Emberzone Ltd. T/A SFolderCo. Please refrain from using this Website if you do not agree to these terms and conditions.

 

These terms and conditions apply to all our orders and are not subject to any other contractual terms defined by you, the buyer. By clicking in the box to accept our terms and conditions, you are accepting that these are the terms and conditions under which the sale is bound.

 

We may update or vary our terms and conditions from time to time, so check for periodic changes.

 

2. TRADING DETAILS

When you order with us through this website, you are contracting with Emberzone Ltd (T/A FolderCo), a limited liability company, incorporated in England & Wales .Please note, the law of England & Wales.

 

3. ORDERING – all orders must be placed through our website at folderco.com. We do not accept telephone orders or requests for prices via the telephone.

 

3.1 PRINTING AND ARTWORK

 

3.1.1 CMYK and ‘Spot’ Colours

Artwork must be supplied to us in a press-ready PDF (font embedded) format, in CMYK with a minimum 300dpi resolution. We process jobs in CMYK format as standard. We cannot take responsibility for colour reproduction of RGB files, or files supplied outside of the specifications given. Any ‘spot’ colours will be converted to CMYK as standard. If a specific ‘spot’ colour is required, this must be specified at the time of ordering and will attract an additional fee

 

3.1.2 Colour Variations

We print to standard ink densities in a ‘ganged up’ format as standard. Variations in printing can exist. We will not be held responsible for any variations in colour,either from previous products supplied by us or from work provided from a third party. Also note that variations may exist due to the nature of the paper or lamination chosen. However, if a colour match is required for consistency with other products, a printed sample MUST be supplied to us. Please note, we do not hold samples of previous work.

For uncoated stocks, while an attractive solution since they can be visually appealing, have an inherent limitation in performance. Dot gain may increase making a slightly darker image, and the paper does not retain the ink to the same degree as a coated stock; heavy ink may take an increased period to dry and some amount of setting-off may occur between pages during finishing and after completion of the finished product. We will work to minimise these issues, but we cannot guarantee the performance of these papers if we provide reasonable care in producing the final product.

You can send colour match samples so that we could match them at the press. If you need to colour match more than one job, for each job you need to send separate colour match samples.

 

3.1.3 Proofs

We will print your artwork as you supply it or as approved by you if created by us. We do not proof read artwork, nor do we check artwork for date validity or expiration. We will not be held liable for any mistakes in the artwork.

 

3.1.4 Bleed

There should be a 3mm bleed around the finished artwork. We will not be held liable for errors generated due to insufficient bleed.

 

3.1.5 Alignment

In order to finish and/or align your job professionally, we may need to trim jobs during the finishing process. We will proceed with a trim if the finished job dimension is altered by less than 1%. However, if the finished job needs to be altered by more than 1%, we will contact you for approval to proceed.

 

3.1.7 Folds

When paper and card is folded, there can be a small amount of ‘cracking’ along the spine and it might be less noticable on lighter stocks. This is normal for folded paper and card. However, if the job requires that a solid colour is printed along the fold, the impact of the cracking can be amplified. Therefore, we recommend that, in the case of solid folded colours, a lamination should be used. Similarly, Spot UV will crack when folded or creased. We are not liable for ‘cracking’, particularly if the paper and card is unlaminated.

 

3.1.8 Booklets

Booklets should be supplied in a PDF as portrait, single paged. They should NOT be created as spreads with registrations marks. If a landscape booklet is required, please email info@folderco.com for a specific price.

 

3.1.9 If there are inherent design flaws, we will NOT be held liable for the resultant flawed product. Our standard prices reflect our production performance ONLY. We do NOT provide design review as standard, nor do we check for design feasability. If design review is required, it will attract an additional cost, which must be agreed before the order is placed.

 

3.2 DELIVERY

 

3.2.1Delivery Dates

We will make every reasonable effort to meet our scheduled ship dates. However, there are times, in a production environment, that we may be unable to meet our scheduled ship date. Therefore, our shipping dates are estimates, not guarantees. We do not accept responsibility for missed ship dates. We do not accept responsibility for loss suffered due to missed ship dates.

 

3.2.2Turnaround Time (TAT)

Turnaround Time (TAT) starts from the date of received artwork and ends at the date of DISPATCH from us. It is measured in working days.

The turnaround time is selected at the time of ordering and additional charges are incurred for shorter TATs.

The cut-off for TAT is 11am.

By way of example, if artwork is APPROVED on Monday, before 11am on a five day TAT, it will be dispatched from us on the following Monday. If, subsequent to placing an order, a faster TAT is required, notification MUST be sent to info@folderco.com and the accompanying fee must be paid if we're able to accommodate you. The new TAT will be executed upon full payment of the additional charge. We will not accept liability for missed ship dates due to non-payment.

Please note, all deliveries weighing in excess of 100kgs will take 48 hours to ship as standard.

 

3.2.3 Late Expedited Deliveries

Where it has been agreed that an expedited order has failed to meet the agreed service level, we may refund the expedite fee. In the case of standard TATs, we will not discount the standard price for a missed delivery date, as stated in 3.2.1 above.

 

3.2.4 Couriers

We use reputable courier companies to ship jobs. However, we will not be held liable for failure of a courier company to deliver in a timely manner and we will not compensate for lack of performance on the part of a transport company.

 

3.2.5 Failure to Deliver

If when your job is dispatched from us, the delivery attempt fails and the goods are returned to us, you will be charged the cost of all re-delivery attempts.

 

3.2.6 Please note for pallet deliveries only:

Pallet deliveries will provide the pallet to the destination. The end recipient will need to have facilities to receive this type of delivery.

If a delivery is refused for any reason, the additional costs of redelivery will be charged to the client.

 

3.3 Any modification to a job instructed by a client to any member of our staff, or agreed by any member of  our staff, whether in regard to the content of a job, or the performance of a job, will be on a best efforts basis and will not change the terms of the agreement reached when the job is placed. A modification that will change the contractual basis of an order, can be agreed with a director of Emberzone Ltd and will state explicitly which standard contractual terms are modified by agreement.

 

4. CLAIMS

 

4.1 Notification Period.

Any complaints arising from damaged, missing or short shipped orders, should be reported to us within 2 working days. Any claims arising after this period will be rejected.

 

4.2 Damaged/Incorrect Goods

Goods MUST be returned to us in order that we may consider a refund or a reprint. The proof of delivery document MUST be signed as ‘damaged product’.

 

4.3 Quantity Variation

We have fulfilled our contract with you if we have shipped between 95% and 105% of your ordered quantity. Should a shortage be agreed, the rate will be reimbursed at the pro-rated contract rate.

 

5. LIABILITY

5.1 Liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods, except in such cases which cause death, injury or damage to personal property.

 

5.2 We are not responsible for any financial loss suffered by you, including loss of earnings or expenses incurred by you.

 

5.3 We will not accept responsibility for resold products that are deemed inferior by the end-user, when the product has been printed within standard ink densities, reasonably tolerated within the print industry.

 

6. ACCOUNTS

 

6.1 Payment Terms

Orders must be prepaid at the time of ordering, unless we have expressly agreed an account with you. Payment shall be made in full, compliant with the terms of the agreed account. We reserve the right to review and/or remove accounts at any time.

 

6.2 Interest

We reserve the right to charge 8% interest per annum on all overdue accounts.

 

6.3 Legal Fees

All legal and administrative fees, including Statutory Demand fees will be charged to your account, in the event of administering overdue accounts and/or the issuing of legal proceedings in the collection of overdue accounts

 

6.4 Discounts

Discounts are made with the strict understanding that accounts must be settled within the terms of the account. We reserve the right to invoice for said discounts, should you operate your account outside of the agreed terms.

 

7. Cancellations and Refunds

 

7.1 To cancel an order, you must email info@folderco.com requesting a cancellation. Cancellation is subject to the following:

 

7.1.1 If the order has been placed and subsequently cancelled, it may have been plated or digitally printed. You will be charged for the cost of each set of plates made or the cost of the digital print.

 

7.1.2 Where no fault exists on the part of us and a cancellation has been requested, where a refund has been agreed by us, it will be refunded less 3% credit card and administrative fees.

 

7.1.3 A cancellation fee may be charged where the job is cancelled at the client's request, this fee will be £60 and covers the administrative costs in cancelling the job and refunding the payment.

 

7.2 We reserve the right to reprint OR grant a refund OR grant a future credit to rectify defective work as we so choose.

 

7.3 We reserve the right to provide a remedy for any defective work provided by us either by reprinting or refinishing or in such as way as we deem appropriate and shall not be liable to refund. If you unilaterally choose to have work re-done by a third party without specific agreement by us,you automatically revoked your right to any remedy from us. We will not be held liable for such rework and the debt to us will remain valid.

 

7.4 We reserve the right to credit your account if we deem a refund should be made

 

7.5 We reserve the right to offer to replace your job and you must accept such an offer unless you can show clear cause for refusing to do so.

 

 

RESOURCES:

1-877-515-3200

FolderCo

5 Cass Ave

Westmont, Il

60559

Copyright - Emberzone Ltd T/A FolderCo - All rights reserved 1999-2017